Refund Policy

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Our goal is to make sure that our customers are completely satisfied with their items purchased! 

If you received a candle that has been damaged in shipping or the incorrect order, please email support@soyfulscents.shop 

 In order to receive a full refund, items must be returned within 14 days of delivery date. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Candles must be "unburned" and "unlit".

To complete your return, we require a receipt, proof of purchase or specifics of Order Number.

You are responsible for return shipping costs (unless the product is damaged or defective). Your original payment method will be charged or credited when the return/exchange is processed. 

All sale items are non-refundable. Only regular-priced items can be refunded.

 Exchanges will be made only for damage items or defective items.