50% OFF SALE on ALL Fall/Winter Fragrance candles until March 3rd!!!

Soyful Scents

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Soyful Scents

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Refund Policy

Our goal is to make sure that our customers are completely satisfied with their items purchased! 

Damaged during shipping? Incorrect product?

If you received a candle that has been damaged in shipping or the incorrect order, please email support@soyfulscents.shop 

General Returns (other than shipping damage or incorrect product)

 In order to receive a full refund, items must be returned within 14 days of delivery date. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Candles must be "unburned" and "unlit".

To complete your return, we require a receipt, proof of purchase or specifics of Order Number.

Return Shipping

You are responsible for return shipping costs (unless the product is damaged or defective). Your original payment method will be charged or credited when the return/exchange is processed. 

Sale items

All sale items are non-refundable. Only regular-priced items can be refunded.

Exchanges

 Exchanges will be made only for damage items or defective items. 

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Have a Soyful Day!!! :)

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